Question 1

1 What happens to my bet if a match is suspended mid-game or cancelled entirely?

Accepted Answer

This is a common concern — especially in cricket and football, where rain or other disruptions can cut a match short. Cashout's policy on this is clear. If a match is fully cancelled: If a match is cancelled before it starts, all bets are fully refunded — no deductions, no conditions. The complete amount goes straight back to your wallet. If a match is interrupted after it has started: For pre-match bets — the result is confirmed once the minimum required overs or time have been completed. Otherwise, the bet is voided and the stake is refunded. If a match is suspended during live betting, bets are settled based on the last official score. Live bet settlements may take a little longer, as we wait for the official result to be confirmed. Settlement Time: Results are typically reflected in your account within 24–48 hours of the official match outcome. 💡 Important

Question 2

2 What's the minimum bet amount at Cashout? I'd like to know the details.

Accepted Answer

Minimum bet amounts vary slightly depending on the game or event type. Here's a general guide: Sports Betting: The minimum for a single bet is ৳50. The same minimum applies per selection in accumulator or parlay bets. Slots: Most slots start from ৳10 per spin. Some premium slots may have a higher minimum. Live Casino (Baccarat, Roulette): Minimum ৳100 per hand or round. High roller tables have a significantly higher minimum. Live Casino (Blackjack): Minimum ৳150 per hand. Crash Game: Minimum ৳20 per round. Maximum bet limits also apply — regular Sports Betting bets are generally capped at ৳5,00,000. Moving up to VIP tiers opens the door to higher limits. Tips: If you're new, start with small bets, take time to understand how the games work, then gradually increase your stakes. Even experienced players follow this advice.

Question 3

3 I want to make my first deposit — what's the minimum amount and which method should I use?

Accepted Answer

Minimum deposit at Cashout starts from just ৳500. Deposits below this amount will not be accepted. Available deposit methods: bKash: The fastest and most popular option. Deposits are typically confirmed within 1–3 minutes. Nagad: Just as fast as bKash. A popular choice for many players. Rocket (DBBL): Dutch-Bangla Bank Mobile Banking. Bank Transfer: Direct bank transfer via NPSB or RTGS. Processing may take 2–6 hours. Deposit Steps: Log in and click the wallet icon at the top. Select "Deposit" and choose your preferred method. Enter the amount (minimum ৳500). Complete the payment as instructed. Once confirmed, your balance will be updated immediately. 💡 First Deposit Bonus

Question 4

4 Can you explain exactly how the refer-a-friend bonus works and how I can claim it?

Accepted Answer

Cashout's referral program is straightforward and rewarding for both sides. Where to find your referral code: Log in → Profile → go to the "Referral Program" section. There you'll find your personal referral code and a shareable link. How your friend uses the code: Your friend opens the registration form on cashout.onl. Enter your code in the "Referral Code" field. Complete the registration. The bonus is triggered on your first deposit. When you'll receive your bonus: Your referral bonus will be credited to your account within 24 hours of your referred friend completing their first deposit. A few important points: The referred friend must be a completely new member — referring someone who already has an account will not qualify for a bonus. Attempting to refer yourself from the same device or IP address will result in both accounts being suspended. There's no cap on referrals — the more friends you bring in, the more bonuses you earn. Latest referral bonus amount On the Promotions page See.

Question 5

5 How do I get free spins and daily check-in bonuses — is it something I can claim every day?

Accepted Answer

Yes, Cashout offers regular free perks for daily active members. Daily Check-In Rewards: Log in every day to earn your check-in bonus. No extra steps needed — just log in and click the "Daily Check-In" banner or button on your dashboard. Log in 7 days in a row and you'll receive a bonus reward at the end of the week. Missing a day resets your streak — so try to check in every day. How to get free spins: Promotional Offers: Free spins on select slots are offered at specific times. Check the promotions page or your notifications for details. Deposit bonus: Some deposit offers include free spins alongside the cash bonus. VIP rewards: Free spin rewards are given when you reach higher VIP tiers. How to use free spins: Free spins can only be used on specific games — the eligible games are clearly stated in the offer. Winnings from free spins are subject to wagering requirements and cannot be withdrawn directly. Download the app to get instant push notifications whenever new free spin offers become available.

Question 6

6 I entered the wrong mobile number during registration — how do I fix it, and what account details can I update myself?

Accepted Answer

There are two types of profile information — details you can update yourself, and details that require support assistance to change. You can update these yourself (via profile settings): Email address (OTP verification required) Password Address & City Details Add or remove a payment method (bKash/Nagad number) Notification preferences Odds Format Must be changed via support: Mobile Number: Since your mobile number is a core part of your identity on the platform, it cannot be changed automatically. Email support@cashout.onl and your number will be updated after your identity is verified through KYC. Full name: Must match the name submitted during KYC verification, so any change requires re-verification. Date of Birth: This cannot be changed — if there's an error, contact support. What to include when contacting support: Send an email with your registered mobile number, the detail you want to change, and the new information. You'll receive a response within 24 hours.

Question 7

7 I don't really understand betting odds — if I see 1.95 or 2.50, how do I work out what I'd win?

Accepted Answer

Odds are a mathematical expression of the probability of an outcome — and they determine exactly how much you'll win if your bet is successful. Decimal Odds on Cashout (the simplest format): Most people in Bangladesh are familiar with this format. The calculation is simple: Winnings = Stake × Odds Betting ৳1,000 at odds of 1.95: 1,000 × 1.95 = ৳1,950 returned (৳950 profit). Betting ৳500 at odds of 2.50: 500 × 2.50 = ৳1,250 returned (৳750 profit). Odds never go below 1.00 — at 1.00, there's no profit. The higher the odds, the lower the chance of winning: Odds of 5.00 mean the outcome is unlikely, but the payout is higher if it wins. Odds of 1.20 mean the outcome is considered near-certain, but the payout is lower. To change the format: Go to Profile → Settings → "Odds Format" to choose between Decimal, Fractional, or American. Decimal is the easiest option for beginners. 📊 A quick way to remember

Cashout FAQ – Common Questions & Gaming Guide

Quick facts about Cashout

Cashout FAQ – Detailed Questions & Answers

Instant Support

Quick question navigation

Get started in just 2 minutes

Related Pages

Got your answer? Now enjoy Cashout